Most of you guys are all focusing on the trees but missing the forest. If the employee is paid to be somewhere with no other measures of productivity, then there's always going to be an inherent dissonance between the employee and manager (whose job is to babysit and/or whip the employees into working harder/faster). This is a quite old school management theory, and by definition is going to lead to conflict. Smart management aligns the incentives of employees with those of management and designs comp structures that reinforce that, lessening the need for management. It's all about measurable and quantifiable outcomes. See: Cortez's comp plan. I'm going to go out on a very sturdy limb and assume that he and his coworkers don't need much oversight, because the comp plan they're on is fully aligned with the rest of the business.