You have no idea how much we have been dealing with that recently. Its making up nearly 20% of our call volume.
I recently discovered there's alot of truth to this statement in a personal experience. We are all told to take the high road and be polite, to some people that's viewed as weakness. Sometimes people need to be spoken to at their level to get the point across.
“Profanity is the common crutch of the conversational cripple.” ― David Keuck "Threatening to go on a shooting spree is a good way to get your ass locked up" -- Some cop (probably)
"Profanity is a preferred method of communication other than going on a shooting spree." --Me...just now.
Are you referring to the idiots for calling the cops or the OP for not being being able to fix his own ac?
Ouch, but well played! As we were leaving the property management company said they decided to replace the unit Monday. Got a full refund and a valuable lesson on how to better handle myself.