Pretty sure there's only one miles currency, not two. Did you check your member number to see if it's correct?
submitted a ticket with them, let's see what they respond. but hey, got 36 sharpies for the price of 12 today, since the store where i picked up the 12-pack purchase was out of these and the manager gave me the 36-pack and wished me a nice day. anyone want a sharpie?