New bike issues, opinions on dealer request….

I just picked up a brand new Super duke GT, and after 500 miles the rear shock is leaking fluid.

Dealer inspected it and says it’s blown, no shocks available anywhere, no idea how long I will be waiting.

Is it unreasonable for me to ask them to take one off a floor model?

I have not asked them yet.

TIA

 

Get it rebuilt. They should be able to get that covered under warranty.

 

They said it’s non rebuildable, no parts available, if it blows replace with new unit.

I have no idea if that is true, it is the semi active WP shock.

 

Where are you located?
Shock model #?

 

I doubt a dealer would disable a unit to make you happy.
Just put an aftermarket shock on it and ask the dealer to give it to you for cost and free installation. They can recoup some of the money through warranty and you will end up with a better bike at minimal cost.

 

I’m located in Maryland.
Trying to find shock info but I can’t find any microfiche online for my model.

 

You can ask, but they will probably say no. They might say yes, and if you don't ask they can't.

Back in '05 the starter button on my 05 gsxr broke (still under warranty) and the dealership actually did offer to swap one off of a floor bike but we ended up just waiting for the part to arrive.

 

I THINK this may be it - 01181Q2301

 

1 800 Ducati
Hello customer service? I need a shock for my new bike that I can't ride. If they don't say we can help your dealer asap then you say...

 

Why would he call Ducati customer service for a KTM issue?

 

KTM and Maryland? Ellicott City Motorsports?

 

JT Motorsports in Frederick

 

Yep my brain froze and the WP reference should have been helpful oh well
1800 KTM

 

Taking parts off new bikes is a pandora box no dealer wants to open.

 

Other side of the bridge but Bob's a racer and knows his shit.
he'd sort you something out.
https://www.bemotorsports.net/

 

Probably not. It is WP shock, think same but newer version of the one I have on my gs1200. They are rebuildable.

 

I have reached out to solid performance, I’ll try BE Moto also.

 

WP parts not available for a rear shock??
https://www.shopmunnracing.com/OEMpartfinder#/s/KTM//01181Q2301//1/y

 

That’s coming back as the whole shock not rebuild kit, that is also for 17-19. Mine is a 23, still not sure if that is the correct one.

 

You don't need to look for that specific shock. Seals are either O-ring or U-cup. That one is most like U-cup for shaft, only need to know size of it. Assuming leak is on shaft, if somewhere else it is just O-ring.