I know there are a few threads on this but just wanted to put another out there. Sent my wheel and rotors out last Tuesday to be checked and straightened. Will contacted me Monday to let me know they were done and what was wrong and what was fixed. A very small dent in my wallet and two days later I come home to a box with my wheel and rotors. Wheel looks absolutely perfect and everything was packaged great. I was a little hesitant at first but service like this can't be beat. :up:
Must either be a busy guy or tough to get ahold of. I've tried calling everyday and haven't been able to reach him. Apparently his voicemail box is full too.
I've sent a few wheels to Will and always received excellent results and prompt service, and had another front delivered there on Monday. As always :up::up: for Will.
It's a one-man shop. He's smart enough to work instead of talk on the phone all day. On an average day, I lose over three hours of potential earning time to people who call to ask questions that could be answered by ten seconds of thinking and reading. I don't even know Will, but I can answer the most common questions he would get every time he answers the phone: 1) Q: "Do you repair rims" A: "Have you read the name of the business?" 2) Q: "How much will it cost?" A: "The price will be less than a replacement wheel and it will be as reasonable as I can make it. You'll need to trust me on that. My reputation might be a good basis for that trust." 3) Q:"When will the job be ready?" A: A: "When I finish it. Sooner if I can get off the telephone." 4) Q: "Is my job ready?" A: "Did I call you to get payment yet? No? That's because it isn't ready yet. Add the time for this phone call to the time-to-completion." 5: Q: "Can you fix Ducati/BMW/Bimota/Suzuki rims?" A: "Yes, it IS a rim, isn't it? I fix rims." Everything else he says is just politeness to keep the customer from getting angry when they realize how stupid they sound. I get questions like that every day. Sometimes I just stick a shorting plug* into the phone jack and everybody gets a busy signal for a couple hours while I get some work done. (I don't actually presume to speak for Will's Rim Repair per se. But, I speak for every small one-man service business when I say that many phone calls from customers are totally unnecessary. *You can make your own shorting plug. Take an old phone cord, cut it 6" from the plug. Take the red and green wires in the cord , strip each of those back about an inch, and twist the copper conductors together. Just plug that shorting plug into the phone jack. That will turn OFF any phone line connected to that jack. Callers get a busy signal.
Anyone else have any luck using anyone else for rim repair? Currently, Will has three rims of mine and he's had them since March. Calls and emails go unanswered and unreturned. Now I've got two more rims that need work and I'm not willing to part with them for 5 months. Any suggestions?
http://www.framestraightsystem.com/General.htm It's been a few years since I've needed to use his shop, but he turned a rim around quick for me, and it was better than any tire I'd mount on it when he was done.
I sent some rotors to frame straight and it took 6 months to get them back. I won't be sending them my wheels
Pico Wheel in Van Nuys, Ca. They've straightened a few wheels for me. Been in business for ever, 3rd generation family member running the place now.
Woody's Wheel Works in Denver, Colorado. I've gotten excellent work on spoked and alloy wheels from them.
