So Van, since your giving the helmet away for free, I'm assuming some resolution was had with the customer, otherwise you'd have sent it back? What happened? What did the customer agree too? Inquiring minds want to know.
The customer filed a charge back with their credit card company. They have also threatened litigation if I do not take the video down. I told them to eat a bag of dicks, not taking the video down.
Perfect. You did not name them which I'm sure took a ton of self control. They have no leg to stand on.
Our Returns Dept evaluates all of the returns to determine whether they can be sold as new or not. Items that are in new condition with all proper packaging etc... are returned to inventory and resold. All items that are no longer in as new condition are managed on a case by case basis. Using the helmet as an example if the customer damaged the helmet there would be visible evidence of said damage. Our team does an excellent job evaluating the returned items to avoid disappointing the next customer to purchase it. The margin for products sold in our industry are not large enough to support a return policy like you see at REI. I would imagine the catalog at REI is full of items they are selling for 2, 3, 4 times what they have invested in them. That type of margin opens the door for a much more open, flexible return policy. The margins in this industry are not even close to those numbers.
It makes me happy knowing how much money she would spend on lawyers if she does go the litigation route. There is no way she could win.
That’s awesome. I too have a „legal background,“ but I don’t try to claim lawyerosity. I love it when people who have Advanced degrees in Drama from Prominent Universities try to stake a claim to be some kind of legal expert. It’s the old, „baffle them with Bullshit“ approach that always fails.
Careful fellas. An old dude is about to wander in here and tell you that you don’t meet his manliness standards.
Dunno, but a long standing, unwritten rule, os you can pretty much say what you want in a thread, but no cussing in thread titles.