Go find a mom and pop type dealer, where the owners are part of the regular staff. Any dealer that has corporate offices ..and shareholders are all the same BS.
You forgot the Amish. Half the production is Elkhart meth heads....the other half are Amish. And they make more than $25/hr when you consider hitch bonus and short work days
I've bought two different Toy Haulers from two different dealers and two different brands. Both dealers were top notch, no B.S. and a pleasure to work with.....but there are plenty of shitty ones out there. The last one was Southaven RV and Marine in Southaven, MS....just south of Memphis about 20 or 30 miles. The sales process was smooth and was all done via phone as I live 8 hrs from there. The F&I guy was doing his job asking if I was interested in any of the add on.....sealant, extended warranty, etc and I respectfully declined and never heard another word about it from him. PDI was 3 hours worth of the tech explaining stuff to me, showing stuff to me, and helping me completely through the hook up process as this one was my first every 5ver. I discovered a small issue with the trailer after we left the dealership (we stayed in a campground that was literally across the street from the dealership) and he brought a golf cart over (15 minutes before closing time), looked at the issue and went back and got the part ready for me to stop my the next morning on our way out and home. We went there the next morning and the issue was solved in 10 minutes and we were on our way. They did want to know what size truck I had to tow the new T.H. home with, as it is 20,000 lbs GVWR. My answer was a F350 Dually, but at least they asked to make sure I had enough truck....many don't. I seriously wish that they were my home town dealer....they run a top notch dealership.
The RV industry is designed to take advantage of old people that have a large retirement savings. From the construction to the decor to the pricing model to the sales pitches to all of the accessories. I betcha if your parents (or grandparents) went to the same dealer and talked to the same person, they'd leave with every extended warranty and 17 different sewer accessories to ensure that they can handle every type of poo conceivable. Among other nonsense. Figure out what you want on your own. Check out manufacturer sites as well as YouTube for full video tours. Then negotiate everything online with a mom n pop type dealer and show up with a check. I found a great dealer that way (Lerch RV in central PA) and the experience was actually enjoyable.
I'll add one thing. Not all General RV dealers are like this. We bought our Outlaw at General RV in Akron, Oh and it was fairly painless experience. I guess they don't deal in Outlaws now. They of course asked about the extended warranty which we declined as we purchased one on our own through Wholesale Warranties at considerable savings. We used it a few times when we had an issue with our leveling jacks as well as a slideout issue with no issues. We also had them install an inverter before taking possession and they did a quality job for a pre-negotiated reasonable price.
I've heard crazy mark-up numbers on RV's. I'm not even sure "30ish%" constitutes a "good" deal. My last experience at General RV, the guy talked a bunch, never did anything to convince me getting an RV was a good idea, then used my name at a bike shop (acting like we were friends), while being a complete tool to the shop to try and get a discount. Never went back.
I just purchased our new Toy Hauler at General Rv near Tampa, Fl and had a great experience from sales, to walk through, and even service when I brought it back with a punch list of things that needed to be addressed after our first 2 trips.
Do you mind giving out a few details? On the following did they initially charge you for it, how much, did you negotiate, and what did you end up paying Destination Prep package (which included battery, LP but mainly for them to remove the door and pressurize and leak check the unit) Documentation fee Corner Stone service contract (Covering all expenses not covered by manufacturers warranty for I think 5 yrs) Platinum package (Cleaning and protecting the outside appearance) BTW I just walked from my "deal" Got to read the emails to a mid-level manager at my outlet. Not sure he will do anything but it was worth reading them to him and seeing his response. I didn't get a feeling he was outraged by the tactics but not sure he was happy with me having it in emails either. My suspicions is he's more upset it was in writing than him actually using those tactics
The exterior stuff is true but only if you go get it washed at truck washes all the time, do it yourself and actually wax it regularly and it won't look like ours does. The interior is silly and just depends on how afraid you are of working on a house that goes through an earthquake every time you move it. Mostly though as with cars the extended warranties are pure dealer profit.