New bike issues, opinions on dealer request….

Its crazy, but in these situations the consumer complaining to the OEM has more pull than the dealer complaining to the OEM. It sucks that the consumer has to spend more time making phone calls but it works.

 

Hmm sounds like the dealer is the problem

 

Seriously a lemon law claim for a leaky shock, wtf? Did you say that to stir the pot and to get the beeb spinning in circles and for their heads to blow up?

 

Absolutely. He can't use his bike that he paid. It does not effect the dealer.

 

Huh? Dealers sign an franchise agreement with said OEM that they will service the customer's vehicle. So yes its up to the dealer. And they have many ways to accomplish this.

 

I'm dead serious. OP paid good money for a bike and can't ride it without a shock, so now it's sitting at the dealership and he's at home, sad and bikeless. That's precisely why lemon laws exist.

 

The OEM determines if the shock is a serviceable item or a replacement item. Sounds like the OEM has determined that the shock will be replaced under warranty. So this is the only way to accomplish this. The OEM was unable to provide details to the dealer on when the shock would be released from backorder. If that went longer than 30 days the consumer could file for MD Lemon Law and the OEM would be on the hook not the dealer.

 

Nail on the head.

 

And on top of that, if I am reading it right the lemon law is what got them to un-drag their feet.

 

There should be law no sales of new vehicles until all parts are available. They do have them so stack up warehouse and build vehicles in same time.
It is bad enough they stop making parts after 10 or so years, never mind next day you buy vehicle and no parts.

 

A local dealer tried to sell me an "extended warranty" on a new 2T dirtbike... I shrugged it off but then asked a point blank question if the latest map from KTM was installed. Deer, headlights, keystone cop routine...

 

It amazes me how little some of these dealers know about the bikes they sell and service.
I have had the same response to certain questions, after 5 minutes of them scrambling I just goggle it.

 

I had a full post typed out here but then got an error saying my IP address was banned so it was lost, so... in a nutshell:

My KTM dealer found out I was a moderator on the 790/890 forum and called KTM after they denied one of my MANY claims - it took like a heartbeat to have them approve it and give the dealership carte blanche for the other issues too.

Dealers CAN help and influence the manufacturers choices.

 

In this case influence and power are interchangeable are they not - if the dealer can swing the manufacturer using influence or if they have the power to over-ride their decision - both give the customer the same end result.

I could care less about who approves it or why, all that matters is that it was because of the dealer that my claims were approved so they had the POWER to INFLUENCE KTM's decision.

If I need $10 - I don't care if it's a $10 bill, 2-$5's, etc... all that matters is I have the $10.

And FWIW - I didn't threaten to put them on blast online or use the platform, the service manager at the dealership told the owner who decided to insert himself into the process on my behalf.

 

Sounds more like the dealer is not asking the right questions to get it resolved to me. First question is when does it get released off of b/o which i don't think was asked to KTM?

 

It sounds like many of you have never been a service manager at a franchised motorcycle dealership. If so you would get used to making requests of the warranty department and getting told, we are not going to cover that or we are not going to expedite getting a part for you. Then after the customer calls corporate, you get a call from the regional service rep either telling you to take care of it and it will be covered or asking you what they can do to help you out. Those wanting to blame the dealership are barking up the wrong tree on this one. I have been there and done that.

 

right... Im just a lowly customer. Like the parts guy who did not understand you can buy push pin sleeves for $.68 each or a pack of 10 for $6... but he is trying to sell me a side plate for $150.