Beware: Motostorm.it

My girlfriend wanted to get me new gloves for Christmas. I showed her the Alpinestars GP Pro gloves on the Alpinestars website. I have never owned a pair of Alpinestars gloves so we measured my hands per the Alpinestars website instructions, says I should wear a size large. She shops around and finds the cheapest place is Motostorm.it She orders them from there and they ship out and arrive in time for Christmas. Christmas morning comes and I open them up. I notice right off the bat that the stitching on the middle finger of the left hand glove is messed up and there is a hole where 2 pieces of leather join and the stitching was missing. I try the right glove on and it does not fit. My girlfriend contacts them and they said send them back on our dime and they will replace the gloves and reimburse the shipping costs. Awesome. She she boxes them up and sends them off to Italy. It takes 5 days to get there and another 20 days to clear customs and finally reach the Motostorm.it address. Girlfriend gets an email saying they are not going to exchange the gloves as they have been used. Used? When? Its winter in NY. My girlfriend emails them back and reiterates the gloves were a Christmas present and never used. Motostorm.it says they sent the gloves to Alpinestars to be fixed and are sending them back. No, do not send them back, they don't fit. Motostorm.it says the gloves have signs of a lot of use. I email the company and never received a response. Motostorm.it sends the gloves back. who ever did the stitching repair job must have been a blind monkey, it was horrendous, i could envision having a low side and the seam bursting and my middle finger getting ground to shreds. My girlfriend took pictures and emailed them to Motostorm.it. They said that was not a satisfactory repair job and will exchange the gloves for a new pair in the correct size but they still say the gloves show heavy signs of use but shipping is on our dime with no reimbursement. Beware this company, they are a bunch of idiots who will never again get any of my business and I want to make sure no one else has to go through anything like this ever again.

 

Pics?
Of the gloves too.

 

Italy...really? Try some place this side of the globe.

 

Riders Discount, TJ would have hooked you up. They were having an amazing sale on AlpineStars in December.

 

Lots of great retailers here in the US. I always hear good stuff about Riders Discount and STG will go above and beyond.

 

Don't really see the point of ordering a pair of gloves from overseas.

 

Here's where you went wrong...

not ordering from TJ at Riders Discount, or Sportbike Track Gear. They are both amazing at customer service, and they are both U.S.-based companies.

/story

 

How did you pay for the gloves?

 

So you shopped around and made a decision exclusively based on price instead of reputation and customer service, and then got exactly what you (didn't) pay for.

 

Hate to agree with these guys piling on but this is spot on, price alone is a bad way to shop.

 

Well....now you know why

 

Rider's Discount would have beat everyone else in price and discount.

And for gloves...HELD....A-Stars makes GREAT suits and boots....but their gloves SUCK.

 

A bit off topic but I've been seeing a few folks at the track rocking these mid to late last season. Any feedback on their fit and finish?


http://www.racerglovesusa.com/motorcycle-gloves-mens-race/?sort=pricedesc

 

Also...I wear a XL glove and had to go to a XXXL glove to fit Properly as they run very small......FYI

 

I have been wearing the High Racer glove for over 4 years now. The combination of quality, fit and comfort is the best I have found. And the price is very fair. I highly recommend.

I should also mention they have protected me well in two nasty crashes.

 

I wear the Racer R-safe and it has been a great glove. I feel like I have better dexterity and feel in this glove then I did the handroid or cortech adrenaline II. I plan on buying the High Speed glove next time around.

 

that's saying a lot has those two gloves are known for their great feel. hmmm..may have to give it a try in the future.

Know if they have like a long/skinny finger size?

 

Plus 150000 for TJ at RD..!! Best place around with the best service to boot..... I will be ordering a full system from here in a bit... Could I get one cheaper overseas??? Hell no... : )

 

Some of the glove models fit differently. They said the "secaro" has longer fingers, but is it discontinued. I called them before I ordered and Lee, who runs their operation in the US, answered and was very helpful. He measured a couple gloves for me until we found the right fit.

 

I think the girlfriend used her debit card